It’s easy to make mistakes and become complacent during normal times, let alone during a pandemic. The only difference is that now you have more to lose. If you let your guard down at the wrong time, your workplace could become the next COVID-19 hotspot, and you definitely don’t want that hanging over your head. Whether you own a retail store or a restaurant, you’re more than likely allowing customers and patrons inside, raising the chances that one of them may be sick and shopping or dining out anyway. Because of this, it’s crucial to not let your guard down and adhere to the CDC guidelines in order to prevent the spread of the virus from happening on your watch. Here are some common mistakes that business owners are at risk for making, as well as some proactive ways to avoid them.
Not Following Proper Cleaning Protocols
Your employees are probably tired of having to scrub down surfaces after every customer or making sure that high-touch surfaces like doorknobs, light switches, and bathrooms are properly sanitized. It happens to everyone. Once we get tired, we start slacking a bit. It starts when cleaning their counters after every customer then extends to once per shift. The next thing you know; you have a surface that might have COVID-19 particles on them and multiple people who may have come in contact with the virus. All that it takes is for one customer to touch the counter, then rub their eye before washing their hands, and you’re responsible for the spread of the virus. So, while it’s difficult to remain diligent, don’t let your workers slack off. Make sure that they’re aware of the importance of maintaining a squeaky-clean workspace for everyone’s health and safety.
Failing to Provide the Services that Your Customers Want
Right now, many people are staying in their homes and ordering meals or shopping for groceries and other goods online. If your restaurant or store isn’t prepared for either of those things, then you’ll likely lose quite a few customers. Now is the time, if you haven’t already, to make sure that you have a strong online presence. Your restaurant can use one of the many already created platforms available to allow customers to place orders online for pickup or delivery.
Forgetting to Think Long-Term
Unfortunately, no one knows just how long the COVID-19 pandemic will last, but we’re all in this together. As of right now, it will definitely continue into the new year or even longer, depending on things like a working vaccine and herd immunity. With that said, you need to start thinking about the bigger picture. What do you plan on doing to ensure your restaurant or store can continue operating as it currently is for a longer period of time? Think about all the protocols that you need to put into place and start making those plans now because you’ll want to be prepared.
Though COVID-19 is still a very real threat, it’s important to remain calm, diligent, and “on guard.” If you take proactive steps to safeguard yourself, your customers, and your employees against the spread of the virus, then you will be doing your part to ensure the health and safety of all those around you.